Customers have good sense and a heart. Their attitudes towards your brand are made of a great number of experiences related to your company, products, services, communications, customer care and other moments they encountered with your services and products.
We can help you to understand various partial situations in detail (UI, UX tests, customer journey, biometric measurement), and also provide a thorough mapping of customer satisfaction and loyalty.
Our customer satisfaction and loyalty indexes are proven by real behaviour. We have good experience with interlinking these results with internal customer databases.
Customer care is directly related to defining of retention drivers and threats, which answers the question what has an impact on customer satisfaction and loyalty and how. The research results help to set priorities to manage the relationship with your customers efficiently.